You are the voice of the company when you answer the phone and make calls.
Watch the below video to discover a basic introduction to professional phone etiquette:
It is necessary to follow basic phone etiquette so that you represent yourself, your, manager, and your company well.
- Identify yourself when someone calls.
- Ask before placing someone on hold.
- Answer the phone within three rings.
- Be friendly
- Do not eat or chew gum on the phone.
- Know what you are going to say before you call someone.
- Limit personal calls.
- Do not call people before or after business hours unless prior permission is given.
Voicemail is a useful tool. However, in a fast-paced work environment, many people do not check their voicemail as often as their email. You need to decide when a voicemail is necessary. If you have a great deal of information to impart, voicemail may not be the best option. When you do use a voicemail, follow the basic etiquette.
- Prepare: Know what you are going to say ahead of time. Do not ramble, or the listener might not finish listening to your message.
- Be concise: Leave a brief message with your name, number, and the purpose of the call.
- Speak clearly: Speak into the phone, turn off background noise, and annunciate.
When setting up your own voicemail, avoid cute or silly outgoing messages. Be professional, and keep your outgoing messages up-to-date.