A fact is something that is demonstrated to exist, or known to have existed. As opposed to the “people” component, emotion, facts are straightforward, and necessary to measure progress. As a change management project shifts into the launch or in-process stage, the change management team must make sure that measurement is ongoing.
Two types of measurements are described below.
Audits and performance measurement systems
Accountability Systems
Audits and measurement systems provide data to determine the adoption rate of change. They help to determine:
- How many employees are using the new processes or systems?
- Individual or group proficiency levels
- Who is not engaged with the process, or is struggling, and why?
Formal, quantitative assessment instruments and a review of performance data provide this information. The results allow the change management and/or project teams to develop and implement corrective actions, make modifications to the program, or use positive results to propel to the project forward.
Enhancements should be made to performance evaluation and compensation systems in order to maintain the accountability and credibility of the change. This is important in order to maintain ongoing reinforcement of the changed systems or processes.