Before an employee feels comfortable enough to bring forth their manager complaints, they have to feel that their information will only be given to those that need to be involved. They don’t want to feel as those their complaint or problem will be shared with the rest of the office, or that they will be singled out as ‘causing trouble’. The same can go for managers – they don’t want their mistakes flaunted in front of others. Ensure your employees that they can come to you and their information and complaints will be kept confidential. If employees are still not comfortable enough to speak in person, offer another outlet that doesn’t require direct contact with management, such as a human resource agent or an anonymous complaint line.