When approached by an employee regarding a manager, it can be easy to jump to conclusions based on what this person is telling you. But remember that there are always two sides to every story. After speaking with the employee, let them know you will look into the matter and get back to them. Then have a private meeting with the manager in question and let them tell their side of problem. Once you have both sides, if possible, have a joint meeting in which you can ask about both sides of the problem together. This may not always be an option if the employee wishes to remain anonymous, so be prepared to take notes on each statement and go from there alone.
Tips:
- Take time to hear both side of the situation
- Hold private, individual meetings before meeting together
- Be objective – avoid picking sides or becoming bias