After the complaint or problem has been investigated and eventually resolved, make time to follow up with the employee and or the manager. Is there tension between the parties involved? Are working conditions any better? This can be done in a variety of ways, including quick check-ins on the floor or holding meetings to speak with the person privately. See if the issue has been resolved or if they still need help finding a better solution. Again, offer your personal help, if possible, or offer another resource the employee or manager can try, such as human resources.
Common methods used to follow up:
- Individual meetings
- Observation on the floor or office
- Phone calls
- Stop by the employee’s desk to check in