360 Degree Feedback is a process in which managers and supervisors receive confidential and anonymous feedback from the employees that work around and with them. These forms or surveys often include a space for open comments or a rating scale that cover a range of office duties and competencies. Since this process is anonymous, employees feel freer to express feedback that they may not be able to say in person. Managers and supervisors use this feedback system to get a better idea of their strengths and weaknesses from their employees’ point of view. This gives them the opportunity to adjust any behaviors and skills that will help not only themselves do better, but their fellow employees also.
Keys to 360 degree feedback:
- Must be anonymous and confidential
- Include a rating scale, comment boxes or a combination of both
- Once feedback is reviewed, develop a plan to implement the improvements