Review of Assertiveness and Self Confidence

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Question 1 of 10

1. Question
Which of the following statements is NOT true?
- Assertive communications promote fairness and equality in human interactions
- Assertive behaviour includes the ability to stand up for a person's legitimate rights
- Assertive behaviour can be learned
- Assertive behaviour is universal and the same for every situation
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Incorrect
Question 2 of 10

2. Question
Recognise the type of thinking based on the following statement:

As the thinker, you believe that things are the way you feel about them.
- Personalisation
- Emotional reasoning
- Mind reading
- Global labelling
Correct

Incorrect
Question 3 of 10

3. Question
What is the difference between hearing and listening?
- There is no difference
- The difference is in the duration of the registered sound
- Listening is consciously chosen, while hearing simply happens
- Listening is a process, while hearing is the result of that process
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Question 4 of 10

4. Question
What is the name of the technique for setting goals?
- START
- SMART
- SWAP
- STOP
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Question 5 of 10

5. Question
If self-talk is new to you, it is a good idea to:
- Think about your worst flaws
- Think about the things that are wonderful about you
- Focus on changing your negative traits
- Postpone self-talk until you find out more about it
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Question 6 of 10

6. Question
What is the usual duration of creating a first impression?
- Up to 30 seconds
- Couple of minutes
- Five minutes
- Ten minutes
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Question 7 of 10

7. Question
What is an ‘I’ message?
- An intrusive and self-centred statement worded to express your opinion
- A manipulative statement for imposing of personal feelings and opinions
- A statement specifically worded to express your feelings about a particular situation
- None of the above
Correct

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Question 8 of 10

8. Question
What are the elements of the STAR model?
- Situation or Task, Tracking the feelings, Announcing, Results
- Situation or Task, Thoughts and Feelings, Actions, Results
- Situation or Task, Tracking the feelings, Actions, Reviews
- Situation or Task, Thoughts and Feelings, Announcing, Reviews
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Question 9 of 10

9. Question
Which of the following IS NOT one of the four techniques for mirroring to build rapport?
- Matching breathing rate
- Matching body postures
- Voice tone or tempo
- Improving manipulation skills
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Question 10 of 10

10. Question
Which of the following is not one of the key strategies for dealing with difficult persons?
- Note taking after communication
- Active listening
- Writing your communication
- Collecting information about the difficult person from coworkers
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Review of Assertiveness and Self Confidence

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