Good communication skills play a vital role in imparting information, to ensure that colleagues and customers understand messages important to the organisation and ourselves. It also enables us to build good relationships with those same colleagues and customers.
Communication is the process of conveying information (knowledge, facts, ideas and feelings). One person (communicator or Sender) makes their ideas, information, knowledge known to the others (receiver or Target). This short course will enable you to identify the need to communicate effectively within organisations and the benefits this brings; explain the importance of feedback; explain non-verbal communication; and demonstrate good listening and questioning techniques.
This course will take approximately 1 hour to complete, so let’s get started.
Course Materials
Downloadable Workbook